New Clients Onboarding Tasks

Welcome to your webpage of all the steps to accomplish before our first visit.  This page can be referred back to by saving this as a favourite in your browser.       Bookmark this page!

Client Please Use the Following Onboarding Checklist


Remember:  Your pets’ special needs, health, and safety need to be both documented and provided for while you’re away. We are prepared to make your pets’ health and happiness a top priority, but we cannot do our best to look after your pets without all the necessary information and preparation by you.

    1.  Once you set your email & password and logged into your pet care portal for the first time

    • Log in to your CCC Pet Care App Portal in any browser :
    • Make a desktop Icon to have an easy access to your CCC Pet Care App portal
    • Use same email as your signed up with and your chosen password.  You can always reset your password if you forget it or want it changed.

    2.  Onboarding Forms to be Completed

    1. Client Registration Form – please fill out in its entirety and can be found on your left side bar of your portal called    👥Client Info Update🏡.


    2. Pet Registration Form (s) – please fill out in its entirety and only one pet per form. Find these form in your pet dashboard (look for 😺Dashboard🐶on your left side bar of your portal)


    Watch CCC Client Onboarding Presentation below and click on links provided on each page.


    Before You Go Packet


    Please download your, 💝 Before You Go Packet 💝 and prepare for your pet sitter before you leave. 

    For several years, we’ve trusted Corrine at Corks Critter Care to watch our beloved cats when we’re out of town. At times they’ve had varied needs with different diets and some daily medical care, in addition to the usual personality quirks, and Corrine has handled all of it with loving care and professional attention. We would recommend her to anyone who wants to be sure their pets receive the best care possible in their own home.

    Christine M

    Cork’s Critter Care has been my preferred pet and home sitter for over 18 years.  Cork’s has been an excellent caregiver to my feline family and has consistently provided assuring peace of mind whenever I need Cork’s to handle things during my absence.  Cork’s truly goes the extra mile by ensuring pets are kept happy and healthy and your home and property are being cared for while you are away.  Cork’s is quick to get back to you if anything changes during your absence or for a simple touch-base when you need it.  I highly recommend Cork’s excellent services, a 5-star pet and home sitter.