Corks Critter Care Home & Pet Sitting Services: Policies & Guidelines

 

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About US

           Corks Critter Care Home & Pet Sitting Services is a pet sitting, counseling and home-care service for all varieties of pets.
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Animals

Where appropriate, all pets must have a veterinarian and be currently vaccinated.
           Cats may be visited at the request of the owner, every second day if the cat eats dry food. Cats that eat wet food should be visited on a daily basis. Dogs require a lot of attention. So, therefore, dogs will be visited on a daily basis only.
           Corks Critter care will not be responsible for any damage to carpets, rugs, floors, or other household goods caused by your pets destruction behavior, vomit, urinating, spraying, chewing, scratching, etc. We will pick up messes but prefer not to clean carpets as staining may occur.
           Indoor cats must stay indoors unless restrained by a lead or unless they regularly use a cat door. We will not accept in and out cats. No pets will be allowed to roam or allowed off-leash under any circumstances while out of doors. A waiver of no liability must be signed if the client wants otherwise.
           Corks Critter Care Home & Pet Sitting Services will not accept biting or aggressive animals. Corks Critter Care Home & Pet Sitting Services will not sit for pet shops or kennels, only house pets.
           Corks Critter Care Home & Pet Sitting Services will not walk unruly or untrained dogs or dogs who choke themselves on their lead. Corks Critter Care will not assume liability for pets that have access to outside. For the safety of your pets, we recommend pets stay indoors while you’re away. A waiver of liability must be signed if you wish to have your pets let outside in your absence.
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Bookings

Business and visiting hours fall between 8:00 AM and 8:00 PM and services are usually completed within this time frame unless we are behind schedule.
           Corks Critter Care Home & Pet Sitting Services will not accept third party bookings and Interviews must be conducted with the legal pet owner.
           Parking spaces must be available and accessible. Additional fees will be charged on your payment if Cork has to pay for parking.
           Corks Critter Care Home & Pet Sitting Services will not accept time specific calls as we cannot guarantee specific times accurately. A 3-hour window is acceptable. Once-a-day calls usually are mid-day and usually at the same time each day. Exceptions are made with animals that need medications at a certain time.
           Corks Critter Care Home & Pet Sitting Services will not sit for or consult for acutely ill animals or those with uncontrolled medical conditions.
           We would suggest the pet be boarded at the client’s veterinarian. This does not apply to controlled conditions such as diabetes or epilepsy.
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Cancellations/Early Returns

           If you give us 24-hour notice or more, you will receive a credit on your account and if you give us less than 24-hour notice you will be charged for the remainder of visits on that day and credited for the rest of your visits.

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Emergency Care

In the event of pet illness or other medical emergency, clients pet will be taken to its preferred vet clinic after hours, weekends and holidays to an emergency clinic. At all times Corks Critter Care will attempt to notify the client. Pet sitter has permission to authorize any care the vet deems necessary for pet’s health, safety and survival. Client agrees to make arrangements with their vet prior to departure to make financial arrangements for any unforeseen emergency care.
           Corks Critter Care Home & Pet Sitting Services makes no claims to offer veterinary services and any veterinary/medical concerns will be referred to the veterinarian of the client’s choice.
           Corks Critter Care Home & Pet Sitting Services does not diagnose prognose or make therapy decisions or perform procedures outside the realm of a home-care service.
           It is suggested that CLIENT have a credit card on file with the pet’s veterinarian in case of emergencies
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3rd Party Policy

Corks Critter Care Home & Pet Sitting Services is bondable (bonded) and maintains high standards of honesty and integrity.
           Corks Critter Care does not recommend job sharing. Corks Critter Care is fully licensed, insured and bonded, however, insurance and bond cover our business employees only. Due to insurance All requests must be discussed with the owner of Corks Critter Care and may require a waiver of insurance and bonding protection provided by Corks Critter Care. In this case, Corks Critter Care can assume no liability for any damages or losses to your home or pets.
           If Third Parties (friends, relatives, neighbors, etc) have access to the clients home during the pet care services, the client must disclose to Corks Critter Care in advance all the names, phone numbers, times and dates that they are stopping by as well as any job responsibilities they may have. The client must also notify the Third Parties that Corks Critter Care has sole responsibility for all animal care related services.
           Visitors will not be allowed in the home unless specific directions and permission have been received from the client.
           Corks Critter Care will not hesitate to notify the police if any undisclosed third Parties are found on the client’s property. The police will be called on all intruders or suspicious acts without exception.
           All Third Party services, such as housekeeping, yard maintenance, repairman, window washers, etc. must be either canceled for the duration of the booked services with Corks Critter Care or the client signs a waiver that limits our liability should problems arise.
           Keep in mind this policy is due to the safety of the pet sitter, your pets, home, bond and insurance liability.
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Keys

Keys are given to Corks Critter Care at the time of the initial visit. Keys are coded, kept on file in a secure location and in a locked safe when not in use in anticipation of future assignments. If Corks Critter Care is expected to pick up or drop off keys there will be a $20 service fee.
           Any keys arranged to be left behind in a hiding spot or mailed back after our last visit, we will not be personally responsible for if they go missing. Should keys become unusable, lock malfunction or client fails to leave a key or for any other reasons beyond our control, Corks Critter Care has the authorization to hire a locksmith to gain entry into a client’s home on the client’s behalf. The client will be responsible for all expenses incurred and reimburse Corks Critter Care upon return.
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Notification of Clients Return

           You will be expected to notify Corks Critter Care when you return by leaving an email at (corrine@corkscrittercare.com) or voicemail message at 403-807-6866. If we don’t hear from you within a reasonable period of time, we will try to contact you by phone and if we are unable to make contact, we will make a visit and client will be responsible for any charges thereafter.
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Payments

           There is a $20 initial visit fee and a holiday surcharge of $5 per day for any civic holidays. Payments are due prior to start of services to Corks Critter Care and are made either by cash, check or email transfer (corrine@corkscrittercare.com). The payment options are:
           Option A: A minimum deposit of 50% of the total cost to be paid at the time of Initial Visit. The remainder of 50% to be left for the sitter on the day of the first visit.
           Option B: Full amount is paid at the time of initial visit.
           All other future bookings with Corks Critter Care payments are paid in full before the services begin or on the first day the services begin.
           There will be a $40.00 charge for all returned checks. If Client requests to extend service, the client guarantees payment at the same rate for all services provided upon return. Our pricing is subject to change at any time.
           Tipping
           If you wish to tip the pet sitter, please write a separate check in the pet sitter’s name or leave cash for your sitter.
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Our Standards

           Corks Critter Care Home & Pet Sitting Services accesses all available multi-discipline services to ensure quality care.
           Corks Critter Care Home & Pet Sitting Services honors confidentiality for both clients and company.
           Corks Critter Care Home & Pet Sitting Services holds the animal, client, and personal safety as top priority.
           Corks Critter Care Home & Pet Sitting Services does not misappropriate funds or belongings and holds honesty and reliability to be of utmost importance.
           Corks Critter Care Home & Pet Sitting Services reserves the right to deny service or terminate service because of safety concerns, financial concerns or inappropriate or uncomfortable situations.
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Weather

In extreme weather, pets will be cared for as safely as possible. Dog walking services are subject to cancellation depending on the weather.
           This ensures the safety and well-being of both your pet and the dog walker. Corks Critter Care will only let your dog(s) outside to do their business when the weather is suitable.
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Counterparts

           This Policy may be executed in counterparts, with the same effect as if both parties had signed the same document. All such counterparts will be deemed an original, will be construed together and will constitute one and the same instrument.
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Entire Agreement; Amendment

           This policy constitutes the entire understanding between the parties and supersedes all proposals, commitments, writings, negotiations, and understandings, oral and written, and all other communications between the parties relating to the subject matter hereof. These policies may not be amended or otherwise modified except in writing duly executed by all of the parties.
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Parties Bound

These Policies will be binding upon, and inure to the benefit of, each of the parties hereto to the extent applicable to them and their respective successors and assigns.
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Mutual Understanding

The client has read these entire Policies, fully understands the contents hereof, has had the opportunity to obtain independent advice as to its legal effect, and is under no duress or obligation of any kind to execute it. This Policy reflects the mutual understanding of the parties with respect to all subject matter addressed herein and will be construed accordingly.
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Disclaimer   Legal – Disclaimer

           The information provided in the Policies and Guidelines section of the Corks Critter Care Pet & Home Sitting Services website is accurate at the time of posting. While every effort is made to ensure the accuracy of the information provided, all content is subject to change without notice.
In need of Pet Care Services?
Give Us a Call: 403-807-6866

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 Posted on : August 11, 2017

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