Privacy Policy

Last updated: June 21, 2026

1. Who we are

CorksCritterCare ("CorksCritterCare," "Corks Critter Care," "we," "us," or "our") is a home and pet sitting service based in Calgary, Alberta, Canada, providing pet sitting, dog walking, overnight stays, cat visits, nursing care, home care, and related services. This Privacy Policy explains how we handle personal information collected through our website at corkscrittercare.com, our booking and contact forms, and in the course of providing our services.

We are committed to handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

2. Information we collect

Information you give us directly

When you request a quote, register as a new client, contact us, or book a service, we may collect:

• Your name, email address, and phone number;
• Your home address and details needed to access and care for your home;
• Information about your pets (names, species, breed, age, medical needs, medications, routines, and behaviour);
• Service details such as start and end dates, the number and timing of visits, and any third-party or job-sharing arrangements;
• Emergency contact and veterinarian information you choose to provide;
• Any other information you include in messages, forms, or notes to us.

Payment information

We accept payment through PayPal, Stripe, cash, and Interac e-Transfer. When you pay by card or online, your payment is processed by our third-party payment providers. We do not collect or store your full card numbers on our own systems; that information is handled directly by the payment processor under their own security and privacy practices.

Information collected automatically

Like most websites, when you visit corkscrittercare.com we may automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar technologies (see Section 4).

3. How we use your information

We use the information we collect to:

• Provide, schedule, and deliver the pet-care and home-care services you request;
• Communicate with you about bookings, orientation visits, updates, and daily photo reports;
• Process payments and keep accurate business and tax records;
• Respond to your questions, quote requests, and customer-service needs;
• Care safely for your pets and home, including in emergencies;
• Operate, maintain, and improve our website and services;
• Send you service-related or, with your consent, occasional promotional messages (you may opt out at any time);
• Comply with our legal and regulatory obligations.

4. Cookies & analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use our pages. We use Google Analytics (via Google Tag Manager) to collect aggregated, non-identifying statistics about site traffic and usage so we can improve the site. Google may set its own cookies and process this data in accordance with its own policies.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

5. How we share information

We do not sell, rent, or trade your personal information. We share it only as needed to run our business and provide our services, including with:

• Service providers who help us operate — for example, payment processors (PayPal, Stripe), online form providers (such as JotForm), website hosting, and analytics — who may only use your information to perform services for us;
• A trusted caregiver or substitute directly involved in providing your requested service, where necessary;
• Veterinary or emergency services if your pet needs care while in our charge;
• Legal and regulatory authorities where we are required to do so by law, or to protect our rights, safety, or property.

6. Storage & security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. Keys and access information are handled with particular care and stored securely. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. How long we keep it

We keep your personal information only as long as needed for the purposes described in this policy, to maintain our business relationship with you, and to meet legal, accounting, or reporting requirements. When information is no longer needed, we take steps to securely delete or anonymize it.

8. Your rights & choices

Subject to applicable law, you have the right to:

• Ask what personal information we hold about you and request access to it;
• Ask us to correct or update inaccurate or incomplete information;
• Withdraw your consent to certain uses (this may affect our ability to provide services);
• Unsubscribe from promotional emails at any time using the link in the message or by contacting us.

To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time as required by law.

9. Third-party links

Our website and communications may contain links to third-party websites and tools (for example, social media, our shop, booking forms, or affiliate links). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

10. Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top shows when it was last revised. We encourage you to review this page periodically.