To schedule or cancel a service with Corks Critter Care Home & Pet Sitting Services, you have two convenient options:

🎗️  Corks Critter Care has in place a no overbooking policy thus once you have contracted CCC services, we will not accept others that may need our services at the same time as you. 

🎗️ Please be aware that you will be charged for any visits without proper notice of   cancellation.

• Mid Day Dog Services: 24 hours notice of cancellation
• Pet Sitting: 48 hours notice of cancellation
• Overnight Pet Sitting: 7 days notice of cancellation.  Due to the exclusive nature of overnight bookings, we must decline all requests for overnight stays that coincide with the dates you have booked thus all cancellations have a 50% cancellation fee.

To schedule or cancel a service you have 2 options:

Online: Online CCC Pet Care App

By phone: 403-807-6866 during office hours

📢  Your cancellation is only confirmed when you have received a confirmation via email. To make a reservation you may use Corks online scheduling system or call the office at 403-807-6866.

📢  phone or email messages left are not considered confirmations.

🐢  Last-Minute Services – Cork understands that there are times when we have to make last-minute plans. Don’t sweat the small stuff we got you covered!  However,  all services are only rendered once payment is made.   

💲10 fee will apply to reservations made with less than 24 hours notice.

• Corks Critter Care Home & Pet Sitting Services places a strong emphasis on safety, security, and liability management. Here are the key points regarding their policies related to third parties and job sharing:

  1. Insurance and Bonding: Corks Critter Care is a bonded service provider with a commitment to maintaining high standards of honesty and integrity. However, their insurance and bond coverage is specifically for their business employees. They do not recommend job sharing, and any such requests must be discussed with the owner of Corks Critter Care. Job sharing may require a waiver of insurance and bonding protection provided by Corks Critter Care. In such cases, Corks Critter Care assumes no liability for any damages or losses to your home or pets.

  2. Disclosure of Third Parties: If third parties, such as friends, relatives, neighbors, etc., have access to your home during pet care services, you must inform Corks Critter Care in advance. You should provide the names, phone numbers, times, and dates of their visits, along with any job responsibilities they may have. These third parties must also be made aware that Corks Critter Care has sole responsibility for all animal care-related services. Visitors will only be allowed in your home if specific directions and permission have been received from you.

  3. Notification to Authorities: Corks Critter Care will not hesitate to notify the police if undisclosed third parties are found on your property. This strict approach is taken to ensure the safety of the pet sitter, your pets, your home, and to protect the bond and insurance liability.

  4. Third Party Services: Any third-party services, such as housekeeping, yard maintenance, repairmen, window washers, etc., must be either canceled for the duration of Corks Critter Care’s booked services or require you to sign a waiver limiting their liability should any problems arise. This policy is designed to prioritize safety and minimize potential risks to your pets, home, and Corks Critter Care’s bond and insurance liability.

• Corks Critter Care Home & Pet Sitting Services has clear policies regarding key management and access to your home. Here are the key points:

  1. Key Storage: Keys provided to Corks Critter Care are coded and securely stored in a locked safe when not in use. This ensures the safety and confidentiality of your key information.

  2. Key Pickup/Drop-off: If you require Corks Critter Care to pick up or drop off keys, a $20 service fee per trip will apply. This fee covers the time and effort required for these tasks.

  3. Keys Left Behind: If you choose to leave keys in a hiding spot or have them mailed back after the last visit, Corks Critter Care will not assume personal responsibility if they go missing. It’s important to consider the security of this option.

  4. Lock Malfunction or Unusable Keys: In situations where keys become unusable, locks malfunction, or clients fail to provide a key, Corks Critter Care has the authorization to hire a locksmith to gain entry into your home on your behalf. However, clients will be responsible for all expenses incurred, and reimbursement to Corks Critter Care will be expected upon return.

  5. Access Options: Corks Critter Care offers four ways for clients to provide access to their homes:

     • Giving a key.
     • Allowing entry with a door or garage code.
     • Using a lockbox (recommended as the safest option).
     • Leaving a key hidden in a predetermined place (not recommended due to security concerns).

  These policies are in place to ensure the safety and security of your home and pets while also offering flexibility in how you grant access to Corks Critter Care during their visits.

• We keep your keys in a safe when not in use for future services.  If you don’t have nor want a lock box or door padlock, and you would like the pet sitter to leave your key, fob or remote on the last visit, please leave a note reading “Leave Key” with the date and time of the last visit as well as instructions on how to secure the house without the key.
• Remember, if we return the key, you will not be able to request additional visits if your return is delayed. Leaving the key in a lockbox or storing it in our safe is free to you. Transferring the key again in the future does incur an additional fee. This includes drop-off, pick-up, or mailing done by the sitter. Watch our CCC Lock Box Policy Video to learn about the safest and easiest way to manage your keys. Subscribe to our YouTube channel to get notified of new content! 
• Or you can read the complete policy online at CCC Lock Box Policy.

• Corks Critter Care has a clear communication policy to ensure effective and timely updates between the client and the pet care service. Here’s an overview of their communication policy:

  Communication Policy:

  1. Primary Contact Methods: Clients are encouraged to use the following primary methods for communication with Corks Critter Care:
     • The Corks Critter Care Pet Care App
     • Phone calls to the office during office hours at 403-807-6866
  2. Return Notification: Clients are responsible for notifying Corks Critter Care when they return home from their trip through one of the following methods:
     • Online Pet Care App Client Portal
     • Email at corrine@corkscrittercare.com
     • Voicemail message at 403-807-6866
  3. Timely Return Notification: Clients are expected to provide their return notification within a reasonable period after returning home.
  4. Contact Attempts: If Corks Critter Care does not receive a return notification from the client within a reasonable timeframe, they will attempt to contact the client by phone.
  5. Client Responsibility: If Corks Critter Care is unable to make contact with the client and no return notification has been received, Corks Critter Care will make a visit to the client’s home.
  6. Charges for Unnotified Visits: The client will be responsible for any charges incurred for visits made by Corks Critter Care after the client’s return home if they fail to provide timely notification.

  This communication policy ensures that Corks Critter Care can maintain open communication with clients, especially regarding their return home. It also helps prevent any unnecessary visits and associated charges when clients have safely returned home but haven’t communicated their return status.

• Corks Critter Care has a clear payment policy to ensure smooth transactions for their services. Here’s an overview of their payment policy:

  Payment Policy:

  1. Payment Methods: Payments to Corks Critter Care are accepted through the following methods:
     • Cash
     • Credit card
     • Paypal
     • Stripe
     • Email transfer to corrine@corkscrittercare.com
  2. Timing of Payments: The full payment for services is due prior to the start of services. This includes:
     • Payment of the full amount at the time of the initial visit.
     • For all future bookings, payments are made in full before the services begin or on the first day the services begin.
  3. Additional Charges: Clients should be aware of the following additional charges:
     • An initial visit fee of $20.
     • A holiday surcharge of $5 per day for civic or statutory holidays.
     • For overnight services, there is a $25 surcharge on holidays (civic and statutory).
     • Specific time reservations incur an extra $5 per visit.
  4. Booking for Current Clients: Existing clients can book services with Corks Critter Care through the Corks Pet Care App.
  5. New Client Registration: New clients need to register to avail of Corks Critter Care services.
  6. Pricing Changes: Clients should be aware that pricing for Corks Critter Care services is subject to change at any time.

  This payment policy outlines the various payment methods, timing, and additional charges associated with Corks Critter Care’s services. Clients are encouraged to stay informed about the current pricing and payment procedures.

• Corks Critter Care has a clear policy regarding refunds and service credits:

  Refunds and Service Credits:

  • Corks Critter Care does not offer refunds for services.
  • Instead, any remaining amount from a client’s payment is kept as a credit on their account.
  • These service credits can be applied to future bookings.
  • It’s important to note that service credits have a one-year expiration period.

  This policy ensures that clients are aware that refunds are not provided, but they can utilize any unused funds as service credits for upcoming bookings. Clients should keep track of their service credits and ensure they are used within the specified timeframe.
• Already a client? Book Now with Corks Pet Care App   
• Register to become a New Client

 Our pricing is subject to change at any time.

🌡️ Weather Policy:

At Corks Critter Care Home & Pet Sitting Services, we prioritize the safety and well-being of your pets, especially in extreme weather conditions. Our weather policy includes the following:

• In extreme weather, we will ensure that pets are cared for as safely as possible.

• Dog walking services are subject to cancellation depending on the weather. This decision is made to safeguard the safety and well-being of both your pet and our dog walker.

• We will only let your dog(s) outside to do their business when the weather is not suitable for a walk. This measure helps protect your pet from extreme weather conditions.

Our weather policy is designed to provide the best care for your pets and ensure their safety, even when faced with challenging weather conditions.

Security & Surveillance Cameras Policy:

At Corks Critter Care Home & Pet Sitting Services, we understand that security and surveillance cameras have become a part of many households. While we do not condemn the use of these cameras, we do have a policy to ensure ethical and privacy considerations:

• We request knowledge of the location of all surveillance cameras in your home. This information is essential for ethical and privacy reasons.

• We adhere to all legal regulations regarding surveillance cameras. This includes ensuring that cameras do not record audio and are not placed in areas that may be considered intrusive.

By following these guidelines, we aim to respect your privacy while providing pet care services in your home. If you have security or surveillance cameras, please inform us of their locations to ensure a smooth and ethical service experience.

Confidentiality Policy:

At Corks Critter Care Home & Pet Sitting Services, we understand the significance of privacy to you and your family. Our confidentiality policy is as follows:

• We are committed to protecting your privacy and will never use any information you provide to us for our own benefit, either directly or indirectly.
• We will not disclose or communicate any of your information to any third party under any circumstances.
• We will not reveal the dates or details of your travel plans or your association with Corks Critter Care without obtaining your express written permission.

Your privacy is of utmost importance to us, and we take every measure to ensure your information is kept confidential and secure.

• This Policy may be executed in counterparts, with the same effect as if both parties had signed the same document.  All such counterparts will be deemed an original, will be construed together and will constitute one and the same instrument.

• This policy constitutes the entire understanding between the parties and supersedes all proposals, commitments, writings, negotiations, and understandings, oral and written, and all other communications between the parties relating to the subject matter hereof.  These policies may not be amended or otherwise modified except in writing duly executed by all of the parties.

• These Policies will be binding upon, and inure to the benefit of, each of the parties hereto to the extent applicable to them and their respective successors and assigns.

• The client has read these entire Policies, fully understands the contents hereof, has had the opportunity to obtain independent advice as to its legal effect, and is under no duress or obligation of any kind to execute it.  This Policy reflects the mutual understanding of the parties with respect to all subject matter addressed herein and will be construed accordingly.

• The information provided in the Policies and Guidelines section of the Corks Critter Care Pet & Home Sitting Services website is accurate at the time of posting. While every effort is made to ensure the accuracy of the information provided, all content is subject to change without notice.

Pet Sitting and Midday Dog Walks

😺 Cats are always visited a minimum of every 48 hours.

🐶 Dogs are always visited a minimum of every 12 hours. 

✔️ Specific time reservations are an extra $5 per visit.

Pet Sitting Overnights

🌆  Start Evening Arrivals start the visit payment cycle

🌄 End Morning Departure visits end the payment cycle.

🐾  On the first day, if a morning or afternoon visit is required then those are invoiced as a separate visit charge.

🐾  On the last day, if a midday or evening visit is required then those are invoiced as a separate visit charge.

Digital Sales

All sales of digital product are final, and unfortunately, we cannot process refunds. Please ensure that you review the product details carefully before completing your purchase. If you have any questions or concerns, feel free to reach out to our support team before making your final decision. Your understanding is greatly appreciated as we strive to provide you with the best possible digital experience.