How long have you been in business?

Corks Critter Care was founded in early 1999 and officially licensed in 2000.

Our clients have been trusting us to care for their pets and homes since 2000.

Is CCC and its staff licensed, bonded, and insured?

Absolutely 🙂 We will be happy to provide you the information during our new client meeting (Initial Orientation Visit).

Initial Orientation Visit:

  • An in-home visit with pet and owner prior to contracted service with a key pickup/payment agreement.
  • When you register online or call Corks Critter Care, she arranges a visit to your home shortly before you leave … read more

Do you provide references upon request?

Yes, and many veterinarians in Calgary and Airdrie refer their clients to us.  We are very greatful for all referals and have a rewards program in place

What are your rates?

Our rates are fair and competitive and there are many variables we take into consideration when providing a quote.   For example, the travel distance, number of animals,  medical needs, the time needed to complete a steller service, etc.  Get your custom quote today!

 

Why do we need an Initial Orientation Visit before services start?

To familiarize ourselves with your pets and home.  It’s a time for your animals to meet a Corks Critter Care Custodian and exchange necessary details.  You show us where all the important items and rooms are to care for your pets and home.  We tailor your pet care needs during this visit.

  • When you register online or call Corks Critter Care, she arranges a visit to your home shortly before you leave.
  • Initial Orientation Visit is required prior to reservations for all new clients.

Who will be entering my home?

During the initial visit you will meet your pet sitter.  All of CCC pet sitters are trained online and on-the-job, have a criminal background check and are certified in pet first aid.  Please read our policies regarding third-party visitors. 

🦜 Our goal is to keep your pets and home safe and secure.

 

Can you give medication to my pet?

Yes, Corks Critter Care Custodians are available to do pet care that your pets may need such as medications. 

Most medication administration is included in your pet sitting visit at no charge. 

Check out all our Nursing petcare services and choose all that you would suit your pet’s needs.

Note: All medical procedures are under the direction and permission of the owner’s veterinarian.

Can someone do overnight stays? Or all day stays?

Yes, Corks Critter Care Custodians are available to do pet care that your pets or home may need.  Check out all our services and choose all that you would suit your pet’s desire.

Overnight Visits ($105) 

🛌🏼 CCC Custodian will stay in your home overnight. This fee covers a twelve-hour time period and the contract for overnight stays ends at 7:00 AM on the day the client is to return home.  

Initial Orientation Visit Registration Fee ($20) 

💲 A registration fee that covers the initial meeting and interview with your sitter (CCC Custodian). This is a one-time charge per Custodian. This is an important time for both parties to get to know each other and could take up to 30 mins. If you use our service this fee it will be applied toward your service.

🤝Initial Orientation Visits are also necessary if an existing client moves to a new residence, wants us to meet a new pet, or requests an optional meeting with a new Custodian.

How often can you visit my pets for pet sitting?

That all depends on your pets needs. 

😸Cats are usually good with just one visit per day but if they have medical/medicine needs or require can food we recommend two visits.  We can tailor the visits, for example, visit every day but come twice a day every other day. 

🐶Dogs need a minimum of two visits a day.  Usually, they require three to four visits to keep them healthy and happy.

🐹🐰🐀🐭🐢🦔🦜🐠🐍🦎🐦🐇

All other animals if in cages or in a aquarium are visited daily or every other day.


 

Are we able to contact you while we are away so we know how things are going with our pets and home?

Most definitely!  Open communication is our policy.

3 Ways to Contact Us:

  1. Most communication is by using our online CCC App, click here for more details
  2. Phone during office hours 403-807-6866
  3. Email   corrine@corkscrittercare.com

 


 

What if we stay longer than expected or come home earlier than the date we booked?

Not a problem. 

We ask that you contact our office (email, phone, or CCC App) to let us know you’re home and that everything is in order. 

Any changes to the schedule please let us know ASAP … at least 24 hrs in advance.  We understand certain situations like flights have been canceled or changed, roads are closed due to weather, and many other reasons.  We do not want any pets unattended and assume that you made it home.  Click here to see our Cancelation policy.

 

 


 

When do I pay for the services?

Payment is due before you leave.  Click here to see our payment policy.

 

 


 

Is it okay if one of my family, friends, or neighbors stops in to check on the house or our pets?

Please refer to our 3rd Party Policy.  As a general rule CCC does not share jobs with anyone other than with CCC employees.

 

 


 

Do you only care for cats and dogs?

We also care for birds, ferrets, chinchillas, gerbils, iguanas, rabbits, fish, hedgehogs, guinea pigs, hamsters, pot-bellied pigs, degus, tank fish, pond fish, turtles, hermit crabs, bearded dragons, lizards, geckos, to name a few. We do not care for animals that are unruly or pose a threat to our Critter Care Custodians.

 

 


 

How can I refer Corks Critter Care to a friend and get rewarded?

CCC Referral Program
Tell a relative or friend about Corks Critter Care. All referrals mean that you and your referral get $25 off your next invoice (and our new client’s invoice).

3 Easy Steps to Get Rewards:
1. Tell a friend about us.
2. They use Corks Critter Care services.
3. We reward you both with $25 credit.

laughing  You both will receive an email coupon code ($25 OFF) to enter in your next invoice when
you use our services again.

Everything’s better with furry or human friends. That’s why we’re super-excited to announce our new referral program as it’s our way of saying thanks to you, our amazing clients for loving Corks Critter Care, and referring us to other pet owners.  🐈  Help us help animals 🐩  Who could You Reward?

Will my pets always get the same pet sitter?

It is in everyone’s best interest to assure the same pet sitter you have had in the past.  There are always trained loving CCC Custodians that could be available to help when emergencies, illnesses, or other relevant reasons should your sitter not be available.


 

 


 

Can you take my pet to its vet or groomer appointment and then back home?

Yes! with our pet taxi service we will even sit and stay with your pet till the appointment is completed then safely return your pet home. We will take your pet to a vet, training classes, groomer, daycare, kennel, relocate, etc…Read more about our Pet Taxi Service


 

 


 

What areas of Calgary do you service?

Corks Critter Care services, all of Calgary, Airdrie and Chestermere Lake.


 

 


 

May I give my pet sitter/dog walker a gratuity?

Yes. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated.


 

 


 

What hours do you provide services (pet sitting and dog walks, let outs)?

Pet Sitting 8:00 am to 8:00 pm  

Dog Walking visits are generally between 8:00 am to 4:00 pm.

Overnight visits are also available from 7:00 pm to 7:00 am.

Pet Sitting and Midday Dog Walks Visit Time Slots

Morning

Midday

Evening

7 am to 11 am 11 am to 4 pm 4 pm to 8 pm

😺 Cats are always visited a minimum of every 48 hours.

🐶 Dogs are always visited a minimum of every 12 hours. 

✔️ Specific time reservations is an extra $5 per visit.

Pet Sitting Overnights

Start Evening Arrivals

Midday

(visits+dogwalks)

End Morning Departure

7 pm 11 am to 4 pm 7 am

🌆  Start Evening Arrivals start the visit payment cycle

🌄 End Morning Departure visits end the payment cycle.

🐾  On the first day, if a morning or afternoon visit is required then those are invoiced as a separate visit charge.

🐾  On the last day, if a midday or evening visit is required then those are invoiced as a separate visit charge.


 

Can I pay for my services to my Custodian (Pet Sitter or Dog Walker) or change my schedual with them?

No, Bookings and Cancelations are processed by using our client app or calling CCC office.  Please visit your Corks Critter Care Client App to make any changes (cancelations or add ons) to your schedule.  Payments are only made thru email transfers (corrine@corkscrittercare.com) or the CCC Client App.



 

 


 

Can I pay for my services to my Custodian (Pet Sitter or Dog Walker) or change my schedual with them?



 

 


 

How can I become a client today?

Great decision and we can not wait to have you on board!

  • Become a New Client
  • Call us a couple of days before your trip.                 403 807-6866
  • Call us two weeks  before major Holiday’s
  • Request a Quote



 

 


 

How do I sign up as a new client? 

3 Steps to Services

1. Contact Us

Contact us by filling out a form to become a new client or request a quote.

Once you have completed filling out the form or calling us we will schedule your Initial Orientation Visit before your departure.  

2. Initial Orientation Visit
  • An in-home visit with pet and owner prior to contracted service with a key pickup/payment agreement.

  • When you register online or call Corks Critter Care, she arranges a visit to your home shortly before you leave.

  • Initial Orientation Visit is required prior to reservations for all new clients.

3. Upon Your Return
  • When you return home please log in to  Corks Critter Care Pet Care App to confirm that your pet(s) are back in your good care, and services will be discontinued.
  • When you return home you can also call Corks office at  403 807-6866
  • We will return your key if desired or keep the key in a safe for the next time your in need of our services.

 

Payment Methods
  • PayPal, Stripe, Cash, or Email Transfer.

Have More Questions?

  • Please feel free to contact us either by email corrine@corkscrittercare.com or by phone at 403-807-6866 

Join us on Facebook, Twitter or Pinterest

Jack and Bunny always look well taken care of when I get home and I love to get the notes that you leave for me about how they did while I was away (thankfully they’re always positive)

Pat D

I have been with Corks Critter Care since 2002.

All it takes is one phone call to Corrine and everything is looked after.

I never worry about anything while I’m away and Zoe is a healthy and happy cat

when I get home.

Anita O

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