FAQ

Absolutely 🙂  Corks Critter Care (CCC) and our dedicated staff are fully licensed, bonded, and insured for your peace of mind.

We will be happy to provide you the information during our new client meeting (Initial Orientation Visit).

Initial Orientation Visit:

• An in-home visit with pet and owner prior to contracted service with a key pickup/payment agreement.
• When you register online or call Corks Critter Care, she arranges a visit to your home shortly before you leave … read more

Yes, and many veterinarians in Calgary and Airdrie refer their clients to us. 

We are happy to provide references upon request. Feel free to ask, and we’ll gladly share our satisfied clients’ experiences with you.

We are very greatful for all referals and have a rewards program in place

Our rates are both fair and competitive, taking into account various factors such as travel distance, the number of animals, medical requirements, and the time required to deliver exceptional service.

For a personalized quote tailored to your unique needs, contact us for a quote today!

An initial orientation visit is necessary to familiarize ourselves with your pets and home.  It’s a time for your animals to meet a Corks Critter Care Custodian (petsitter/dogwalker) and exchange necessary details.  We now offer virtual meetings rather than traditionally at your home in person.  You show us where all the important items and rooms are to care for your pets and home and we provide you with questions as well as answer any you may have .  We tailor your pet care needs during this visit.

• Initial Orientation Visit is required prior to reservations for all new clients.
• During the initial visit you will meet your pet sitter.  You can schedual a convienient time here. 

During the initial visit you will meet your pet sitter.  You can schedual a convienient time here.  All of CCC pet sitters are trained online and on-the-job, have a criminal background check and are certified in pet first aid.  Please read our policies regarding third-party visitors. 

🦜 Our goal is to keep your pets and home safe and secure.

Yes, Corks Critter Care Custodians are available to do pet care that your pets may need such as medications. 

Most medication administration is included in your pet sitting visit at no charge. 

Check out all our Nursing petcare services and choose all that you would suit your pet’s needs.

Note: All medical procedures are under the direction and permission of the owner’s veterinarian.

Yes, Corks Critter Care Custodians are available to do pet care that your pets or home may need.  Check out all our services and choose all that you would suit your pet’s desire.

Overnight Visits ($165) 

🛌🏼 CCC Custodian will stay in your home overnight. This fee covers a twelve-hour time period and the contract for overnight stays ends at 7:00 AM on the day the client is to return home.  

Initial Orientation Visit Registration Fee ($20) 

💲 A registration fee that covers the initial meeting and interview with your sitter (CCC Custodian). This is a one-time charge per Custodian. This is an important time for both parties to get to know each other and could take up to 30 mins. If you use our service this fee it will be applied toward your service.

🤝Initial Orientation Visits are also necessary if an existing client moves to a new residence, wants us to meet a new pet, or requests an optional meeting with a new Custodian.

Pet Sitting Overnights are from 7:00 pm to 7:00 am.

Start Evening Arrivals        7 pm 🌆  Start Evening Arrivals start the visit payment cycle

Midday (visits + dog walks)  10 am to 4 pm

End Morning Departure       7 am 🌄 End Morning Departure visits end the payment cycle.

🐾  On the first day, if a morning or afternoon visit is required then those are invoiced as a separate visit charge.

🐾  On the last day, if a midday or evening visit is required then those are invoiced as a separate visit charge.

That all depends on your pets needs. 

😸Cats are usually good with just one visit per day but if they have medical/medicine needs or require can food we recommend two visits.  We can tailor the visits, for example, visit every day but come twice a day every other day. 

🐶Dogs need a minimum of two visits a day.  Usually, they require three to four visits to keep them healthy and happy.

🐹🐰🐀🐭🐢🦔🦜🐠🐍🦎🐦🐇

All other animals if in cages or in a aquarium are visited daily or every other day.

Most definitely!  Open communication is our policy.

3 Ways to Contact Us:

1. Most communication is by using our online CCC App, click here for more details
2. Phone during office hours 403-807-6866
3. Email   corrine@corkscrittercare.com

Not a problem. 

We ask that you contact our office (email, phone, or CCC App) to let us know you’re home and that everything is in order. 

Any changes to the schedule please let us know ASAP … at least 24 hrs in advance.  We understand certain situations like flights have been canceled or changed, roads are closed due to weather, and many other reasons.  We do not want any pets unattended and assume that you made it home.  Click here to see our Cancelation policy.

Payment is required prior to your departure. 

Click here to see our payment policy.

Please consult our 3rd Party Policy for reference. In most cases, Corks Critter Care (CCC) does not share assignments with external parties; we primarily entrust them to CCC employees.

We also care for birds, ferrets, chinchillas, gerbils, iguanas, rabbits, fish, hedgehogs, guinea pigs, hamsters, pot-bellied pigs, degus, tank fish, pond fish, turtles, hermit crabs, bearded dragons, lizards, geckos, to name a few. We do not care for animals that are unruly or pose a threat to our Critter Care Custodians.

CCC Referral Program
Tell a relative or friend about Corks Critter Care. All referrals mean that you and your referral get $25 off your next invoice (and our new client’s invoice).

3 Easy Steps to Get Rewards:
1. Tell a friend about us.
2. They use Corks Critter Care services.
3. We reward you both with $25 credit.

  You both will receive an email coupon code ($25 OFF) to enter in your next invoice when
you use our services again.

Everything’s better with furry or human friends. That’s why we’re super-excited to announce our new Referral Program as it’s our way of saying thanks to you, our amazing clients for loving Corks Critter Care, and referring us to other pet owners.  🐈  Help us help animals 🐩  Who could You Reward?

We understand that having the same pet sitter you’ve grown familiar with is ideal. Rest assured, we prioritize continuity and will strive to provide the same sitter whenever possible. In the event of emergencies, illnesses, or other unforeseen circumstances, our trained and caring CCC Custodians may step in to ensure your pet receives the care they deserve.

That’s right! With our pet taxi service, we go the extra mile to ensure your pet’s well-being. We’ll accompany your pet to appointments, whether it’s a vet visit, training classes, grooming session, daycare, kennel drop-off, or even relocation. Your pet’s safety and comfort are our top priorities.

Read more about our Pet Taxi Service

Corks Critter Care proudly serves the entire Calgary area, including Airdrie and Chestermere Lake.

Your preferred method for compensating your sitter is highly appreciated. We encourage leaving cash at your home with a note to ensure your sitter is aware it’s intended for them. Gift cards are also a thoughtful gesture and welcomed

OFFICE HOURS:  8 am – 5 pm  Monday through Friday.

Reservations will be taken during office hours and assigned to the appropriate pet sitter or to the pet sitter who specializes in the care of a particular pet. Clients will be advised to expect a phone call or email from their assigned pet sitter within 24 hours of making a reservation.

Business office is closed on weekends and holidays but visiting hours are ongoing. Calls and emails are monitored for emergencies and bookings when the office is closed.  All other calls and emails are returned within 24 hours.

VISIT HOURS: (pet sitting,  dog walks, let outs, overnights)

***CCC  hours of operation are designed to ensure that all animals are properly and humanely cared for. 

 Pet Sitting visits are between 7:00 am to 8:00 pm  

Dog Walking visits are generally between 10:00 am to 4:00 pm.

Pet Sitting and Midday Dog Walks / Let Outs Time Slots:

Morning     7 am to 11 am

Midday      10 am to 4 pm

Evening     4 pm to 8 pm

😺 Cats are always visited a minimum of every 48 hours.

🐶 Dogs are always visited a minimum of every 12 hours. 

✔️ Specific time reservations are an extra $5 per visit.

✔️ Requested visits outside our visiting hours are an extra $5 per visit.

Pet Sitting Overnights are from 7:00 pm to 7:00 am.

Start Evening Arrivals        7 pm 🌆  Start Evening Arrivals start the visit payment cycle

Midday (visits + dog walks)  10 am to 4 pm

End Morning Departure       7 am    🌄 End Morning Departure visits end the payment cycle.

🐾  On the first day, if a morning or afternoon visit is required then those are invoiced as a separate visit charge.

🐾  On the last day, if a midday or evening visit is required then those are invoiced as a separate visit charge.

No,

Bookings and Cancelations are processed by using our client app or calling CCC office.  Please visit your Corks Critter Care Client Portal to make any changes (cancelations or add ons) to your schedule. 

Payments are only made thru

1. email transfers (corrine@corkscrittercare.com) or the

2.  CCC Pet Care App.

Great decision and we can not wait to have you on board!

• Become a New Client
• Call us a couple of days before your trip.                 403 807-6866
• Call us two weeks  before major Holiday’s
• Request a Quote